Policy-Based Routing The Need to Define Routing Policy In today's high performance internetworks, organizations need the freedom to implement packet forwarding and routing ...

Skills based routing (SBR), or Skills-based call routing, is a call assignment strategy used in call centres to assign incoming calls to the most suitable agent, rather than simply ...

In computer networking, policy-based routing (PBR) is a technique used to make routing decisions based on policies set by the network administrator.

This is a survey paper on QoS/Policy/Constraint based routing. Concepts of QoS are introduced and and the different relevant techniques of traffic engineering like RSVP, DiffServ ...

Skills based routing (SBR) phone systems and software including ACD and IVR technology. Call center technology products and services.